Appointment Management

Woman receiving delivery

Confirm, Reschedule, and Cancel

Digital self-service confirmation, rescheduling, and cancellation of service appointments and deliveries to enhance last mile customer experience and reduce operational costs.

Customers expect service appointments to work around their schedules. But confirming, canceling, and rescheduling appointments by telephone uses valuable customer service resources while wasting customers’ time. Streamline the process with appointment scheduling software through your customer portal.

Appointment Management Capabilities

Automated Notifications

Use job details to automate reminders and customer messaging.

Appointment Options

Customers can easily confirm, reschedule, or cancel appointments or deliveries.

Cancellation Reasons

Ask customers for their cancellation reason to improve future service.

Contextual Options

Provide different options for far-out or imminent appointments.

Easy Confirmations

Send additional reminders if the customer hasn’t confirmed yet.

Simple Rescheduling

Customers can easily choose their preferred time slot for their appointment.

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